The short version
We do not sell or courier any physical goods. Everything you pay for on NeoShiksha — teacher subscriptions, demo bookings, and downloadable content — is delivered online, instantly or within the timelines below, once your payment is confirmed. Tutoring itself is delivered at the student's home or online across Delhi NCR and the Chandigarh Capital Region.
1. No physical shipping
NeoShiksha does not sell, ship, or deliver any physical product. There are no couriers, no tracking numbers, and no shipping charges. Everything you purchase is a digital service or a digital file.
Because nothing is shipped, there are no delivery fees, customs, or transit times of any kind. The sections below explain how each paid item on NeoShiksha is delivered to you electronically.
2. What you pay for, and how it is delivered
Every paid item on NeoShiksha is delivered to your account or shared with you digitally. The table below lists each item and the time within which delivery is completed after your payment is successfully confirmed.
Service delivery timelines by item
| What you pay for | How it is delivered | When |
|---|---|---|
| Teacher subscription (Monthly / Annual) | Your leads dashboard is unlocked in your NeoShiksha teacher account. | Immediately on payment confirmation (usually within a few minutes). |
| Teacher demo fee | The selected parent's contact details are revealed in your teacher dashboard so you can arrange the demo class. | Immediately after payment, within the active booking window. |
| Parent demo fee | Your demo booking is confirmed and our team coordinates the demo class with the matched teacher. | Confirmation is immediate; the demo class is then scheduled directly with you. |
| Content products (sample papers, study kits, etc.) | A digital download / access link is made available in your account. | Instantly after payment confirmation. |
3. Delivery of the tutoring service
The core NeoShiksha service — connecting families with verified home tutors — is delivered either at the student's home address or online, as agreed between the parent and the teacher.
- Offline (home) tuition is delivered at the address provided by the parent within our service areas: Delhi NCR and the Chandigarh Capital Region.
- Online tuition is delivered over video call at the time slots agreed between the parent and the teacher.
- Demo classes are scheduled directly between the parent and the matched teacher after a demo booking is confirmed.
4. Service area
NeoShiksha currently operates in Delhi NCR and the Chandigarh Capital Region. Digital access (dashboard, content downloads) is available wherever you can reach our website; in-person tutoring is limited to these regions.
5. If something doesn't reach you
If your payment succeeded but access did not unlock, or a contact / download was not shared within the timelines above, please contact us at hello@neoshiksha.in with your registered phone number and the payment reference. We treat confirmed delivery failures as a priority and either complete delivery or process a refund under our Refund & Cancellation Policy.
Questions? We read every email.
Reach our team at hello@neoshiksha.in. We respond within 24 hours on business days.
If you have paid and have not received access within the timelines below, write to us with your registered phone number and payment reference. We respond within 24 hours on business days and resolve confirmed delivery failures with priority.